25 km
Program Manager­­,­­ Student Life (m/w/d) 06.05.2022 New York University Berlin Berlin
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Program Manager, Student Life (m/w/d)
Aktualität: 06.05.2022


06.05.2022, New York University Berlin
Program Manager, Student Life (m/w/d)
The Program Manager, Student Life, supervises the effective, high-quality delivery of all aspects of student support programs and ensures that students comply with NYU policies, procedures, and expectations. Further, they are expected to collaborate with diverse local communities in designing inclusive learning opportunities for students. They report to the Site Director and liaise closely with appropriate key staff at NYU. Principal Accountabilities Design and manage student programming, including campus events, site visits, and overnight learning journeys. Manage the implementation of special events that are designed in collaboration with NYU Berlin staff, NYU Global Programs staff, NYU Student Affairs departments (e.g., Center for Multicultural Education and Programs (CMEP) and LGBTQ+ Center) and the Office of Global Inclusion (OGI). Develop opportunities for students to reflect on their experience of living and studying at NYU Berlin, particularly their cross-cultural awareness arising from their interaction with the local community. Manage communication to students on all matters related to student services and resources. Manage and participate in the on-duty/on-call rotational telephone resource with residential and student life staff and be available to respond in times of crisis. Respond to student and parental questions, requests, and complaints; disseminate where appropriate. In conjunction with NYU Public Safety, disseminate travel and safety advisories. Coordinate with local law enforcement and NYU Public Safety to educate students on crime prevention. Liaise with Site Director to ensure that relevant incidents relevant to Clery Act reporting are documented Manage disciplinary matters in collaboration with the NYU Office of Community Standards. Coordinate the judicial process for non-academic student violations. Assist in training of residence life and other NYU Berlin staff in University conduct policy. Liaise closely, wherever appropriate, with the NYU Global office and particularly the Senior Director for Student Services and Support to ensure the continuous quality improvement of services and compliance with NYU policies and procedures. Coordinate ongoing student evaluation of the non-academic experience and provide opportunities for feedback. Liaise closely with Director of NYU Berlin to coordinate information about on-site student life services and implementation of support to short-term programs. Assist the Site Director in planning the annual student life budget. Manage relationships with local police, health care providers, and other external agencies. Mentoring and regular one-on-one meetings with supervisor(s).
Masters degree Minimum of 5 years relevant experience within student activities, residential education and student life. Evidence of high-quality leadership skills and staff supervision. Experience in designing meaningful, relevant, and accessible programming for diverse student cohorts. Experience in emergency response. Required Knowledge, Skills, and Abilities Bilingual German/English. Work permit for Germany. Excellent interpersonal, communication, and problem-solving skills. Demonstrated ability to work effectively with a diverse population within a multicultural environment. Must possess excellent leadership and conflict resolution skills and the ability to quickly and effectively respond to emergency situations. Knowledge of standard office software package. Nights, weekends, and holiday hours may be required. Limited overnight travel is required Preferred Experience, Skills and Abilities